To provide even better, faster, easier service and communication with our members, we have added a Live Chat capability to" The Vault" to allow you to ask questions and get faster real time connection with our team. We monitor the Live Chat during our normal business hours from 9am to 4pm Eastern Monday thru Friday. In order to initiate a Live chat, look for a green chat icon at the right bottom corner of the screen while you are on the Vault (www.members.reivault.com)
Given the nature of our service, the moving parts and opportunity for miscommunication, everything we do will be in writing via creation of support tickets. Our Live Chat is primarily a tool for answering your questions and giving you a direct way to connect with us. However, if you are requesting any type of change request to your marketing or service, we require an email to firstname.lastname@example.org. During the Live Chat session, our team may ask you to create a ticket via email for a change request. Alternatively, they may confirm a change request in which they will specify acknowledge, a ticket will be created and emailed to you for confirmation. Live Chat dialogs are almost impossible to monitor, so it is required that any change request shall always be via a Ticket created with the specific change request noted and then confirmed by you. We always recommend you create a separate ticket for any change request to avoid any possible miscommunication or error, as we do not provide any refunds as this is a "shared service" and not a "vendor" model. We offer Live Chat as a faster way to answer questions and get connected with our team, however this is not a replacement for requesting a Change Request to your marketing or service. In the event, we find this added service benefit a hindrance to the service, we may likely discontinue.