Per the terms of our agreement with Podio (Citrix), each Active REIvault Member receives 2 FREE REIvault Podio User with Membership, beginning with the March 2018 billing cycle. "Suspended", "System Only" and "Apprentice Program" members receive 1 FREE REIvault Podio User with Membership.
REIvault automatically charges $19 per Podio User per Month in addition to your 1 or 2 FREE REIvault Podio User Licenses. REIvault Support with users ending with "@reivault.com" or "@salesteamlive.com" are not charged. In the event you have multiple REIvault Workspaces in the "REIvault" Podio Organization, you are only charged once for the unique Podio User.
NOTE: REIvault Podio User is defined as a specific email address "Invited" to your Podio Workspace in the "REIvault" Podio Organization at Any Time during a calendar month. This could be by request sending an email to Support@REIvault.com or someone with "Regular" or "Workspace admin" Podio access in your Podio Workspace.
Here's a video with a little more detail:
There are no exceptions or refunds. This is a Podio policy. REIvault has been able to negotiate a group discount from their normal $24 per month per user (subject to change).
Visit our Podio Pricing Page for more details at: www.REIvault.com/PodioUserPricing
NOTE: If you need to remove any old or inactive users, please submit a Change Request via the Vault to have them removed.