REI Vault

• General

  • General

    • Live Chat Support
    • Why is there a Suspended status in Podio and what does it mean?
    • Is There Limit on the Monthly Marketing Budget?
    • Complaint from BBB (Better Business Bureau)
    • Is there a way to adjust the playback speed control on REIvault videos?
    • Can I Add Team Members to the REIvault Private Facebook Group?
    • How do I learn REIvault Podio and do you have training curriculum or a User Guide?
    • How many Podio Users do I get with REIvault Membership
    • How do I process a Change Request and Add-On Request?
    • How do I reschedule my Account Review session?
    • How can I change the credit card that you're charging?
    • Is it really true that REIVault is less expensive for sending mail than me doing it on my own?
    • What's the total investment to get started?
    • What if this doesn’t work for me? Do you offer a guarantee?
    • Have people failed in the REIvault Program?
    • Why is there a $500 administrative fee and why do you collect the first 3 months in advance?
    • Why is there a monthly membership fee?
    • What’s included in the monthly membership fee?
    • Do you have different levels of memberships?
    • How can I cancel my account?
    • Do you include any free mailings in the monthly membership fee?
    • What are the additional costs required in addition to the start up / monthly fee?
    • Are there any other hidden costs?
    • Is this right for me?
    • What if I’m brand new and not ready to start making money? Can you direct me to the best training and coaching programs?
    • What CRM system will we be using to follow up with and process our leads?
    • How do I upgrade, downgrade, suspend or cancel my membership?
    • I requested to put my membership to "Suspend" and I was told I will be paying a $197 monthly membership fee, but I prepaid 3 months and I have only been a member for 1 month. What happens to those 2 months I prepaid if I am paying $197?
    • Can I add more campaigns?
    • My Podio password does not work and I cannot login to Podio.

• Getting Started

  • Getting Started

    • What happens after I join?
    • How long will it take to get me up and running?
    • Will all my leads be sent to Podio?
    • How do I prescreen my leads? Can you do that for me?
    • Do you provide comparable sales reports or do I need MLS access?
    • What campaigns should I use in my area?
    • Where do I get the mailing lists for these campaigns?
    • What are all the lead statuses and their meaning?
    • What is the difference between a "Dead", "Not Interested", and "Remove from List" lead status?
    • What does the "Lead Status" field mean in Podio?
    • Can I add a new Seller Lead myself in Podio?

• Mailing Campaigns

  • Mailing Campaigns

    • "How can I pause or put my mail campaigns on hold"
    • What is a REIvault Direct Mail Campaign?
    • What kind of motivated sellers will you be marketing to?
    • What is the cost of the mail?
    • What exactly are your "Invisible" and "Shipwrecked" Sellers Mailing List? What makes them special, proprietary and different?
    • Can you find buyers? Do you have a cash buyers marketing campaign?
    • How will we know where each mailer goes to? And, how many go to each area?
    • What minimum monthly marketing budget do you recommend? How much should I realistically budget per profitable deal?
    • Can I get access to your Secret Mailing Lists including the names and addresses?
    • What is a Campaign?
    • What is a Mail Series?
    • How do I send out a buyer mailing?
    • Where do the number of buyer transactions on the list come from?
    • How long does a campaign last?
    • What if I have my own list of names and addresses? How can I get them to you?
    • Can I switch campaigns from one to another?
    • Can we add our website to the post card, making it easier for a seller to submit their information online?
    • How do I understand my Campaign Charges?
    • How do I know what postcard/letter was mailed? Where can I view the sample?
    • How many direct mail campaigns can I run at one time?
    • What are the different mailing campaigns?
    • What do the different mail pieces look like?
    • What is the cost of each mail piece (postcards and letters)?
    • Can I use a P.O. Box as a return address for my mailings?
    • Do you provide digital proofs before you send out mail?
    • What is the cost of the REIvault proprietary mailing lists, Invisible List and Shipwrecked List, and why are they more expensive than say ListSource?
    • Can I do a one time or one off mailing through REIvault?

• Podio - Beyond the Basic

  • Podio - Beyond the Basics

    • ★ If I already paying Podio for extra users, do I still have to pay for REIvault Podio extra users?
    • ★ Why is there a charge for adding Podio Users?
    • How do I manually add a seller lead in Podio?
    • May I have admin access to Podio?
    • How are leads removed from the mailing list?
    • How do I manage the returned mails? Can I Change a Mailing Address?
    • How do I order my monthly REIvault Deal Dashboard?
    • How can I add additional users in Podio CRM?
    • How can I view my leads by a specific time frame in my Podio Seller Lead Application?
    • How can I get access to all the Call logs?
    • How can I recieve email notifications for all calls, not just the viable leads?
    • How exactly does the system Text Message hangups? Can I use the system to Text Message Sellers?
    • Can I get access to Globiflow for Podio?

• Working Your Leads

  • Working Your Leads

    • What are your recommendations to ensure best results?
    • My mailing has gone out and I'm getting leads, now what?
    • How do I follow up with Seller Leads with Letters?
    • Do I need to call the hangups? If yes, do you have a sample script that I can use?
    • How do I handle someone that is just not interested?
    • I have ANGRY people calling me back and I don’t know how to handle this.

• REIvault Basic Follow Up "Drip" Campaign

  • REIvault Basic Follow Up "Drip" Campaign

    • Is Text Follow-up and Sly Broadcast included with my membership?
    • Overview - How does the REIvault Basic Follow Up "Drip" Campaign work?
    • What Triggers the Basic Follow Up Campaign to Launch?
    • How do I see the specific Follow Up Text Campaigns; SlyBroadcast Scripts and Sequences?
    • Can I hear the Voice Recordings for the Slybroadcast messages?
    • How do I Stop or Inactivate the REIvault Basic Follow Up "Drip" Campaign?
    • Are there Different Slybroadcast Voice Options Available with the REIvault Basic Follow Up "Drip" Campaign?
    • Changing the Contact name and phone number on Text Messages?
    • Changing the Contact phone number on the Slybroadcast Messages?
    • Can I request Custom Follow Up Campaigns and Sequences in addition to the REIvault Basic Follow Up "Drip" Campaign?
    • Can I change the Text Messages and Timing/Sequence when those messages go out?
    • Can I change the Timing/Sequence of Basic SlyBroadcast Messages?
    • Can I change the script used in the Basic SlyBroadcast Messages?
    • Can I record and use my own SlyBroadcast Messages?
    • Can I Change the Triggers used to turn on or initiate the REIvault Basic Follow Up "Drip" Campaign?
    • Can I add more than six Text or SlyBoradcast Messages?

• REIvault Sales Ninja PRO

  • REIvault Sales Ninja PRO

    • What's the difference between Sales Ninja PRO including with REvault vs. REIvault Sales Ninja PRO Motivated Seller Script & Webform and Text and Slybroadcast 'Drip' Follow Up System
    • Why is there an extra charge of $497 setup and $97 a month for REIvault Sales Ninja PRO?
    • Is REIvault Sales Ninja 'Drip' Follow Up Campaign System included with REIvault Sales Ninja PRO Add-on?
    • Is REIvault Sales Ninja PRO required for me to use REIvault Sales Ninja Phone Team?
    • Can I customize the scripts on the webform?
    • Can I make changes to the questions or hide some of the questions?
    • There a lot of questions on the Sales Ninja webform? Why so many questions?
    • How do I learn more about all the integration points between the webform and REIvault Podio?
    • How do I know the Sales Ninja precise words and questions work and both qualify and convert Sellers into Deals?
    • What is the "Sales Ninja PRO" field in REIvault Podio Seller Leads application?
    • Do you have Best Practices or a Blueprint, Process Flow or Mindmap with more details on how to best automate my process with Sales Ninja?
    • What happens in REIvault Podio when the webform gets filled out and submitted?
    • Where does the information captured on the webform go inside REIvault Podio?
    • What is the website URL/link to free version of Sales Ninja PRO for REIvault Members?
    • Where do I get the Lead Sheet PDF that is enterable?
    • Do you have any 'benchmarks' or recommended numbers on how many sellers I need to screen using Sales Ninja PRO to close a profitable deal?
    • How do I find a great Lead Processor or Phone VA to call and work my leads and schedule appointments?
    • Do you have any "Best Practices" for calling hangups?

• REIvault Sales Ninja 'Drip' Follow Up Campaign System

  • REIvault Sales Ninja 'Drip' Follow Up Campaign system

    • What is a Sales Ninja 'Drip' Follow Up Campaign?
    • What are the main differences between the REIvault Sales Ninja 'Drip' Follow Up System and other Text and Slybroadcast solutions and software
    • How much does the Sales Ninja 'Drip' Follow Up Campaign system cost?
    • Does the Sales Ninja 'Drip' Follow Up Campaign system come with REIvault Membership?
    • What is a Slybroadcast Voicemail Message or recording and how does it work?
    • Do I need my own Slybroadcast account to use the Sales Ninja 'Drip' Follow Up Campaigns?
    • How much does it cost to send each Text Message and Slybroadcast voicemail message using the Sales Ninja 'Drip' Follow Up Campaign System?
    • What are the Standard Campaigns?
    • What automatically triggers a Follow Up Campaign?
    • How do I see the specific Sequence of Text and Slybroadcast messages in each of the campaigns?
    • How do the Campaigns get automatically triggered? Is there anything I have to do or learn?
    • How do I learn more about the Sales Ninja 'Drip' Follow Up Campaign System?
    • How can I see the Standard Campaigns and the specific Sequences of each Campaign?
    • Can I see the specific Text Messages and Slybroadcast voice messages for each Campaign?
    • Will Campaigns automatically stop running when I change the Seller Lead Status to Contract Signed or Dead, etc.
    • What Seller Lead Statuses will automatically stop or inactivate the Follow Up Campaigns from running?
    • Can I manually stop a Follow Up Campaign on a specific Seller Lead?
    • Can I manually change the date or run time for the next sequence to run on a Follow Up Campaign?
    • Can I manually select or change a specific Follow Up Campaign on a specific Seller Lead?
    • Can I select a different Voice for the Slybroadcast voice messages?
    • Do you have other voices I can use for the Slybroadcast Messages in the Follow Up Campaigns?
    • Can I record my own voice using my own Slybroadcast account?
    • Can I change the text messages in a Standard Follow Up Campaign?
    • Can I change the name and phone number that is on all the Text Messages used in the Follow Up Campaigns?
    • Can I change the phone number that is used on all the Slybroadcast voicemail messages used in the Follow Up Campaigns?
    • Can I setup my own Custom Follow Up Campaigns and Follow Up Campaign Sequences?

• REIvault Sales Ninja Phone Team

  • REIvault Sales Ninja Phone Team

    • How does the Sales Ninja Phone Team work?
    • How do I sign up for the Sales Ninja Phone Team?
    • Do I get direct access to the Sales Ninjas who are calling on my leads?
    • Can I signup for my own dedicated full time Sales Ninja Phone Team resource vs. a shared resource?
    • Can I specify which Sales Ninjas I want or don't want to work my leads
    • What happens if I go over the allotted amount of leads in a month
    • What happens if I hit my limit of 150 PUSHed Seller Leads in a month?
    • Can I control what happens if I hit my maximum # of Seller Leads to PUSH in a calendar month?
    • Can I PUSH more than 150 Leads over per month?
    • Where do I find the pricing for going over the maximum # of 150 Seller Leads in a calendar month?
    • What if I want to stop midstream
    • Can the phone team COLD CALL from my list or a list you purchase for me?
    • Can the phone team work my existing backlog of Seller Leads?
    • Can I purchase a large one time quantity of leads
    • If I purchase a large one time quantity of the leads do I have to pay every month
    • If I purchase a certain number of leads but don't use all those in a given month what happens
    • How do I manually select and push leads to the sales ninjas
    • How do I manually select and remove leads from the sales ninjas
    • Do you charge per hour for the Sales Ninja Phone Team?
    • If I purchased a large set of leads and decide to stop or downsize can I adjust my payment?
    • Can I signup for a discounted package over the maximum # of 150 Seller Leads in a calendar month?
    • How does the discount work?
    • What happens if I add an Additional Package of Seller Leads beyond the 150, and then decide to stop after month one into a three month commitment?
    • Am I able to pause the phone team for a period of time?
    • I got the gold package but don't want the phone team anymore - what can I do?
    • Am I able to prioritize the leads I want the sales ninjas to work?
    • Can I prioritize my leads over the automated drip campaigns
    • Can I change which Seller Lead "Status" changes automatically Push Leads (or Remove Leads) from the Sales Ninja Phone Team?
    • How do I get any performance measures or metrics for the sales ninjas?
    • Will my leads be called every day

  • REIvault Sales Ninja Phone Team

    • Will I be able to see how many hours per day sales ninjas are calling my leads
    • I want sales ninjas to schedule appointments on my calendar is that possible?
    • Can I adjust which team member sales ninja forward leads to?
    • Can I specify how often I want sales ninjas to follow up with leads?
    • Can Sales Ninjas do more than just qualify leads i.e. can they make offers?
    • What are the hours /days the sales ninjas make calls ? - are sales ninjas calling seven days a week?
    • Will Sales Ninjas return calls that are in the do not call DNC list
    • What if my seller lead phone number is on the do not call DNC list
    • Do I have any legal risk with the sales ninjas calling my leads
    • Do I have to have in the disclosures or consent statements in place before I use sales ninjas
    • What if I have my own Lead Processor/Sales Ninja, but want to have them trained and utilize the REIvault technology for autodialing and PUSHing and REMOVEing Seller Leads?
    • What if I have questions about Sales Ninja peformance or how to Navigate the Sales Ninja Capability in my Podio Workspace
    • What are the Area Codes for the Outbound phone numbers?
    • How Often are the outbound phone Numbers (ANIs) changed?
    • Are there Helpful Links I can review about a the Sales Ninja Phone Team and Sales Ninja Pro Drip Campaigns?

• Cold Calling

  • Cold Call

    • How do I sign up for Cold Calling?
    • Do I get direct access to the Sales Ninjas who are calling on my Cold Call leads?
    • Can I sign up for my own dedicated full time Cold Call resource vs. a shared resource?
    • Can I specify which Cold Call Agents I want or don't want to work my leads?
    • How many Cold Call Leads can I push to the team and how to provide the lists?
    • What is the difference between Cold Calling and the Sales Ninja Phone Team?
    • When do I need to refresh my Cold Call Leads and how does that process work?
    • Can I have more than one Cold Call Agent and/or increase the capacity of the Cold Call Agent?
    • What is the pricing for Cold Call Agents and Lists?
    • What if I want to cancel or pause the Cold Call Service in the middle of a month?
    • Can I get the acces to your secret "Invisible" list and phone numbers used for Cold Calling?
    • Why can't my Cold Call Agent do follow up calls and/or why can't my Sales Ninja Phone team make Cold Calls?
    • Do I need to have an REIvault membership to enable the Cold Calling?
    • How many Leads can I expect from the Cold Call service?
    • Can I have REIvault Skiptrace/Data Stack to add phone numbers to my own List?
    • Do you provide Cold Call Lists and what is the pricing?
    • Do you charge per hour for the Cold Call Team?
    • Am I able to pause the Cold Call Service for a period of time?
    • I have a "No-Mail" package with Cold Calling, but don't want the Cold Calling Service anymore. What can I do?
    • Am I able to prioritize the Leads I want the Cold Call Agents to work?
    • How do I get any performance measures or metrics for the Cold Call Service?
    • Will my Cold Call Leads be called every day?
    • Will I be able to see how many hours per day the Cold Call Agents are calling my leads?
    • I want Cold Call Agents to schedule appointments on my calendar. Is that possible?
    • Can the Cold Call Agents do more than just qualify leads (i.e. can they make offers)?
    • What are the hours /days the Cold Call Agents make calls? Are they calling seven days a week?
    • What happens when a Cold Call Seller Lead returns a call? Are those calls live answered?
    • What if the Cold Call lead phone number is on the Do Not Call (DNC) list?
    • Do I have any legal risk with the Cold Call Agents calling my leads?
    • Do I need disclosures or consent statements in place before I start Cold Calling?

  • Cold Call

    • What if I have my own Cold Call Agent, but want to have them trained and utilize the REIvault technology for autodialing and securing Seller Leads?
    • What if I have questions about Cold Call Agent Performance?
    • What are the Area Codes for the Outbound phone numbers?
    • Are there Helpful Links I can review about the Cold Call Service?

• REIvault Apprentice Program

  • REIvault Apprentice Program

    • What do I do first?
    • What's included with REIvault Apprentice Program?
    • What's the difference between the Apprentice Program and REIvault membership?
    • Who is the REIvault Apprentice Program built for?
    • How do I get help with a Podio, marketing or technical question?
    • How much marketing is provided with the REIvault Apprentice Program?
    • What can I expect from the marketing provided by REIvault Apprentice Program?
    • What kind of leads can I expect from the marketing provided by REIvault Apprentice Program?
    • What if I want to send out more postcards or marketing by REIvault?
    • Do I get exclusivity in my market with the REIvault Apprentice Program
    • What if I want to upgrade to REIvault VIP membership and still get the coaching and help provided by REIvault Apprentice Program
    • When are the Performance Coaching calls?
    • What if I miss one of the Performance or Technical Coaching calls?
    • When are the Technical Coaching Calls?
    • What if I need more Podio training besides the standard training videos on The Vault
    • How do I get support?
    • How do I get help on a real estate question or deal?
    • How can I ask Master Coach Willie Hooks or Performance Coach Wilts Alexander a specific question related to one of the Performance and Inner-game coaching calls or more help on specific stuck I have?
    • What is the difference between Technical Coaching and Performance coaching?

• REInvent 7 Figure Acceleration Program

  • REInvent 7 Figure Acceleration Program

    • What do I do first?
    • What's included with REInvent 7 Figure Acceleration Program?
    • What's the difference between the REInvent 7 Figure Acceleration Program "Level 1" and REInvent ELITE?
    • Who is the REInvent 7 Figure Acceleration Program? built for?
    • What is the R.A.P.I.D. Results Planner and how do I get access?
    • Who do I contact if I run into technical issues with my R.A.P.I.D. Results Planner?
    • How do I get more help on completing my R.A.P.I.D. Results Planner?
    • Do I have to be active REIvault member to participate in the REInvent Program?
    • How do I set up 1:1 calls with my Coach?
    • What can I expect from the 1:1 Coaching?
    • How often am I coached?
    • Can I setup coaching or 1:1 calls more often than once a month?
    • What happens if I can't make a scheduled call? Can I reschedule?
    • What happens if I miss or No Show to a scheduled call? Can I reschedule?
    • When are the bi-weekly Technical Coaching/Technical Deal Office hours and what is the purpose?
    • When are the R.A.P.I.D. Results and Performance & Inner Game Coaching calls and what is the purpose?
    • What if I miss one of the Bi-Weekly Performance or Technical Coaching calls?
    • How do I get help on a real estate question or deal?
    • How can I ask Master Coach Willie Hooks or Performance Coach Wilts Alexander a specific question related to one of the R.A.P.I.D. Results Plan or Performance and Inner-game coaching calls or more help on specific stuck I have?
    • What is the difference between Technical Coaching and Performance coaching?
    • When are the next mastermind sessions and where will they be held?
    • How do I get access to the REInvent private Facebook Group?
    • What is the Code of Conduct for the REInvent private Facebook Group?
    • Can I send one of my new Sales Acquisition Managers or team members to the next REIvault Member Summit?
    • Can I have a 1:1 call with Gary Boomershine on a specific deal?
    • Can I upgrade to REInvent ELITE? When does the upgrade occur?
    • What is "Just in Time Coaching"?

• Real Estate Investing Training

  • Real Estate Training

    • I received an email from Cris Chico offering me a product, do I have access to that as an REIvault member?

• Getting Help

  • Getting Help

    • REIvault Hours of Operation, Holiday Schedule and Contact Information
    • What training materials will you provide?
    • How do I get help or ask questions?
    • Can I have someone call me? Do you offer live phone support?

• Optional Services

  • Optional Services

    • How can I set up ACH Payments with REIvault for Direct Mail and/or Membership Services?
    • Can I Purchase More Phone Numbers or Use My Own Phone Numbers?
    • I'm interested in getting Kent Clothiers vacant house or cash buyers list. Can you mail to that?
    • Do you provide websites that I can drive sellers, buyers and private money lenders to?
    • Can I order Post-It Notes?